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Dolled Up Pamper Party - Terms & Conditions

Welcome to Dolled Up Pamper Party & Bell Tents. We want to ensure that you have the best experience with us so here are a few

T’s & C’s.

General

Dolled Up Pamper Party offer a luxury pamper party for children ages 5+. It is a 'grown up' experience where the kids get to enjoy pampering and karaoke.  We are not a play area where children can run around and jump up and down on furniture. Your party booking is only confirmed once we have received your deposit. The deposit is non-refundable, regardless of reason for the booker cancelling the party. Any payments made over and above the minimum deposit will be treated as deposit monies and are non-refundable. The remaining balance must be paid on arrival to your venue either in cash or by bank transfer to Dolled Up business bank account on the day of your event unless stated otherwise.

The full amount must be paid if cancellation occurs within 14 days prior to the party. In the event of non payment then legal proceedings will be undertaken. Amendments to the party packages can not be made within 14 days prior to the party date.

 

Please note, that if food, chocolate fountain, sweet cones or non-alcoholic champagne are added to your party or event, Dolled Up Pamper Party cannot be held responsible for any harm caused.

We cannot guarantee that our sweets and drinks are nut free. It is the responsibility of the client to inform the party organiser if any children that will be attending the party have any allergies, illnesses or any other type of disability. We can provide vegan sweets; these must be ordered prior to the party.

Dolled Up Pamper Parties are strictly for ages 5+. No children under age 5 will be permitted at Dolled Up Pamper Party venue.

Safety is very important to us. We will do all that we can to ensure that no injury occurs to any persons at our events. However, in the unlikely event that an accident occurs, Dolled Up Pamper Party cannot be held responsible and maintain that children should be supervised at all times.

With regards to the pamper van toddlers must be supervised at all times and will not be allowed in the Pamper van without an adult.

We care deeply about the health and well-being of all our participants and so we are unable to admit any child that has a contagious illness or skin condition. This is to ensure the safety and comfort of all the children in that and other events that follow. 
Dolled Up Pamper Party do not accept any liability and shall not be liable for non-completion of the event or for any delays arising as a result of:

  • Epidemics / Coronavirus

  • Bad weather

  • Loss, damage or cancelation due to fire, floods or any other cause beyond its reasonable control

  • State funerals and days of public mourning

  • Strikes, riots or lock outs affecting any trade with which Dolled Up Pamper Party is concerned

  • Behavioural Issues 

 

All Dolled Up Pamper Party staff are Enhanced Disclosure and Barring Service (DBS) checked and on the update service. We hold public liability insurance.

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If permission is given, by the party host, to take photographs of the party, it is the responsibility of the host to ensure that permission has been granted by the parents of children attending and that any media/photographs taken by Dolled Up staff at the event can be used for promotional purposes on social media (Instagram, Facebook, TikTok) and Dolled Up Pamper Party website. It is the responsibility of the party host to inform Dolled Up staff of any safeguarding concerns or if permission has not been given to take or/and use photographs of individual children.

Pamper Van

We do not accept liability for any damages that may occur on site. The venue is the responsibility of the client. The host/parent is responsible at all times for the general supervision of children within the party venue and for insuring those children only leave the party venue with their own parent or guardian.

 

Our services are booked to entertain the children, if children become unruly or badly behaved it is the responsibility of the parents or hosts to supervise them. Our responsibility is strictly limited to the services provided by us. 
Spa robes are only provided with Spa table add-on or with Diamond package.

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Pamper Party HQ

Please arrive no earlier than 10 minutes before your party. We have bookings either side and can not accommodate early arrivals. All participants must leave the venue promptly at the end of the party. The party headquarters are not big enough to accommodate all parents and so we operate a drop off service and ask that only two parents maximum stay. Our HQ is based on a high street so there are lots of shops for parents to frequent during the party time and there are cafes and supermarkets too. We will provide tea and coffee for the parents remaining in the venue (free of charge) and we ask that parents remain in the reception area during the party, except to take photos and check on the children). If the children are under 6 or have special requirements then the parent will need to stay with the child and supervise. All participants must abide by the instructions of the party organisers at all times.

Breakages/damage must be paid for. All participants are expected to respect the rules and regulations of the pamper party and to act in a manner that is appropriate and respectful to all other participants. In the unlikely event that behaviour becomes an issue, it is the responsibility of the parent to step in and take control. If bad behaviour becomes serious then we reserve the right to ask the party to leave the premises.

Party duration can vary between 1hr15min to 2 hours dependant on party size.

Spa robes are only provided with Spa table add-on or with Diamond package

 

Bell Tents

When hiring a bell tent, the furnishings must not be removed (flowers etc). The bedding is for sleeping only and is not to be taken outside of the tent or used in any other way. Shoes must be removed before entering the tents (baskets will be provided for shoes). No food or sweets to be left unattended inside the tent as this can attract ants. All food and drink must be cleaned away before the collection of the tent.

All rubbish must be removed prior to the collection of the tent.

In the event of rain, please take anything outside of the tent (baskets, mats, inside and make sure that tent windows are fully zipped up.

Please take care when stepping over the guide (guy) ropes, especially when dark.

All damages must be paid for.

 

  • Payment of deposit to book a party confirms acceptance of these terms and conditions. The party organisers reserve the right to amend these terms and conditions as necessary.

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Fuel Surcharge - A minimum fuel surcharge of £10 each way will be charged on trips over 15 mins.  Final fuel fee is determined after full address has been provided.

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